Important information about the coronavirus (COVID-19)
Are you, or do you know someone who is vulnerable who may need help with shopping or picking up medication? Can you help as a volunteer? Get in touch:
If you unable to use this link and you know a person who needs help with shopping or picking up medication, please e-mail us on firstname.lastname@example.org, if you are unable to e-mail telephone us on 01234-351661 or 01234-213300 and tell the receptionist who you consider to be vulnerable. We will do our best to register them.
Please contact The NHS in Bedfordshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, Walk in Centre, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
More information can be found on the NHS website here
Training sessions 2020/21
Please note we close some afternoons for training:
For repeat prescriptions, test results
or booking routine appointment
please contact the surgery the
For urgent medical problems
during these times please call
Staff from a number of surgeries in the Bedford area (see list below)
will be taking part in a series of important joint training sessions.
This training will help improve the services they provide to their patients.
Surgeries taking part in this training will therefore need to close from 3.00pm to 6.30pm on the following dates:
Thursday 20th February 2020
Thursday 19th March 2020
Tuesday 12th May 2020
Thursday 18th June 2020
Wednesday 8th July 2020
Thursday 17th September 2020
Tuesday 6th October 2020
Thursday 3rd December 2020
Wednesday 3rd February 2021
Thursday 18th March 2021
Information on care and support
The New Bedfordshire and Luton Adult Care and Support Services Directory 2019, from carechoices.co.uk is available - download it here
Are you taking gabapentin or pregabalin? (Lyrica, Alzain, Neurontin)
The law is changing from 1 April 2019. Pregabalin and gabapentin are being reclassifed as controlled drugs. Please see the leaflet for more details.
GP(s) Required Please see our Vacancies page
Extended surgery opening times
Routine pre-booked appointments are available in the evenings and at weekends from 1st September 2018, at London Road and Riverfield Drive Surgeries.
Mon - Fri: 6.30pm - 8.00pm
Sat: 8.30am - 2.30pm
Sun: 8.30am - 11.30am
This service uses staff from many Bedford surgeries - call your usual surgery to book.
Our next Patient Participation Group meeting is on (time to be advised) in Queens Park Surgery waiting room - all welcome!
New MHRA drug alert - children's cough medicine
Some batches of children's cough medicine are being recalled by the manufacturer. See our MHRA Drug Alerts page for details.
New Leaflet - Caring Together
Health and social care professionals working together to provide joined-up care. Please go to our NHS Leaflets page to view.
GDPR and DPA 2018
General Data Protection Requirements and Data Protection Act 2018 are in force from 25th May 2018. Please go to our Practice Policies page for details.Change to prescribing policy - Over the counter medicines
"Bedfordshire CCG does not routinely support the prescribing of medication that is available to buy from local pharmacies or supermarkets for children or adults. The medications or conditions listed below are examples of where medicines should be purchased by the patient/parent/guardian." For the list, Click here
Waiting for a hospital appointment and want to know what is happening? Please call the hospital!
If you call us, we then call the hospital, then they call us back, then we call you, then if you don't like what you hear ...
Far better if you call them direct - miss out the middle person, and reduce the chance of delays or mix-ups.
If it's Bedford South Wing call the main number (01234 355122) and you will be directed to the appropriate department.
If you are unhappy with the response you get, PALS (Patient Advice and Liaison Service) can help or advise. Their number is 01234 795814.
Friends and Family Test - please participate
This is a quick, simple and anonymous test indicating how satisfied you are with us. The results are published here on the website (Red buttons on the right to take the test and see the results).
Because the test is anonymous we do not know who has completed it. If you are happy with us, thank you! If you are unhappy with us, giving a bad review here will not help resolve your issues. In this case please make a complaint:
"Complaints should be addressed to Jennifer Gough, Practice & Business Manager, or any of the doctors. Alternatively, you may ask for an appointment with Jennifer Gough in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly." (Extracted from our Complaints Procedure)